This agreement is between you and Bane Collective, LLC (“Bane Collective,” “we,” “us”). It covers the HobbyHoard mobile apps and website, the Collective Neural Inbox (“CNI”) email service, and any other software we provide (together, the “Software”). By installing, signing up for or using the Software, you accept these terms. If you use CNI for a business, you confirm that you can accept them for that business. If you do not agree, do not use the Software. Last updated October 19, 2026.

1. Licenses

• Apps: we give you a personal, non-exclusive, non-transferable license to use the HobbyHoard apps on devices you own or control.
• CNI: we give your business a non-exclusive, non-transferable right to use the CNI dashboard in a web browser for its own internal operations.
• Pilots and trials: we may give free access to CNI for a trial period. During a trial, the service comes with no promised uptime, and either of us may end it at any time. At the end, we will delete your data on request or after 30 days if you do not continue.

We keep all rights not expressly granted to you.

2. Accounts and acceptable use

Keep your sign-in details private and tell us if you think someone else has used your account. You are responsible for activity under it.

You may not:

• Reverse engineer, decompile or copy the Software, or create derivative works from it.
• Resell, sublicense or share access to the Software with people outside your business.
• Use CNI’s email intake or any other endpoint to send spam, malware, or illegal or infringing content.
• Forward to CNI information you have no right to share, or data the Software is not designed to protect, such as passwords, payment card numbers, government ID numbers or health information.
• Try to access another customer’s data, or probe, overload or bypass the security of the Software.

3. Your content and our rights

You own your content. Your hoard lists and photos in HobbyHoard, and the email, contacts and training examples you send to CNI, remain yours. You give us a limited license to store and process that content only to run the Software for you, including sending CNI email text to our AI provider as described in the Privacy Policy.

Community product data. The shared product database (“Master UPC Data”) belongs to Bane Collective. If you add or edit product details such as a name, brand or specification, you give us a perpetual, worldwide, royalty-free license to use that product information. This does not cover your personal data or how many items you own.

Feedback. If you suggest improvements, we may use them without owing you anything.

4. AI features and human review

CNI uses large language models to assign each email a category, write a short summary and give a lead score. These results are produced by AI, can be wrong or incomplete, and may miss or mislabel an important message. Always keep the original email in view and have a person review AI results before acting on them, especially for decisions with business, legal, financial or safety consequences. We do not guarantee that any AI result is accurate.

CNI does not send replies for you. Features such as drafting replies or updating ticket status from the dashboard are planned and may change. When they are released, the same human-review rule will apply.

5. Third-party services

The Software relies on services we do not control: Base44 (hosting), Anthropic (AI analysis for CNI), Stripe, Apple and Google (payments), and UPCitemdb and Ravelry (product data). Their terms and privacy policies apply to their part of the service, and we are not responsible for outages or changes on their side. We describe how data flows to them in our Privacy Policy.

6. Fees

HobbyHoard plans at the time of writing:

Manual entry stays available if you reach a limit. The price shown at checkout in the app or store is the price that applies, and prices may change for future purchases.

Payments and refunds. Purchases in the apps are processed by Apple or Google, and purchases on our website by Stripe. Refunds follow the store’s policy, and for website purchases you can contact us at devs@bane-collective.com.

CNI. A trial is free. After a trial, CNI is provided under a price we quote you in writing before you are charged anything.

7. Ending your use, and deleting your data

You may stop using the Software at any time. In HobbyHoard you can delete your account in Settings, which permanently removes your hoard data. For CNI, or for any account, email devs@bane-collective.com and we will delete your data within 30 days.

We may suspend or end your access if you break these terms, if your use puts the Software or other users at risk, or if we stop offering the Software. If we end a paid CNI service without cause, we will refund any prepaid fees for the period you cannot use it. Sections that by their nature should continue, such as ownership, disclaimers, liability and governing law, continue after your access ends.

8. Disclaimers and limits on liability

The Software is provided “as is” and “as available.” To the fullest extent the law allows, we do not promise that it will be uninterrupted, secure or error-free, or that AI results will be accurate.

To the fullest extent the law allows, Bane Collective is not liable for indirect, incidental or consequential damages, including lost profits, lost data, lost business or business interruption. Our total liability for any claim is limited to the amount you paid us for the Software in the 12 months before the claim, or $100 if you paid nothing. Some places do not allow these limits, so they may not fully apply to you.

You agree to cover claims brought against us because you forwarded content to the Software that you had no right to share.

9. Law, app stores, changes and contact

Governing law. Maryland law governs these terms, and disputes go exclusively to the courts in Howard County, Maryland.

App stores. If you got a HobbyHoard app from Apple or Google, this agreement is between you and Bane Collective, not Apple or Google. We, not they, are responsible for the app, for support, and for any claims about it. Apple and Google can enforce these terms against you as third-party beneficiaries.

Export and sanctions. You confirm that you are not in a country under a U.S. embargo and are not on a U.S. list of restricted parties.

Changes. We may update these terms. If a change is material, we will tell you by email or in the app, and continued use after that means you accept it.

Contact. Bane Collective, LLC. Email devs@bane-collective.com, or use the HobbyHoard app for support. Our Privacy Policy explains how we handle your data.